How to Purchase a Link Device

You can purchase a Link device in several ways, depending on how you are getting started with Link.

Purchase Through Your Veterinary Clinic

If your veterinary clinic is a participating Link partner, your clinic may send you an invitation to connect with the practice through Link.

The invitation may include a clinic-specific offer or discount and a link to purchase your Link device.

The process is:

1. Receive the invitation from your veterinary clinic.
2. Follow the invitation to connect with your clinic.
3. Use the purchase option provided in the invitation or in their clinic app.
4. Complete your purchase and payment.
5. Your Link device ships directly to you.
6. Set up your device at home using the clinic-branded Link app.

Your veterinary clinic does not stock, ship, activate, or manage your Link device. You complete the purchase and setup and the Link Customer Care team is available for assistance.

Purchase Through the Link Website

You can purchase a Link device directly from the Link online store at shop.linkmypet.com.

This option is available whether or not your veterinary clinic participates with Link.

When purchasing through the website:

1. Select the Link device you want to purchase.
2. Review the available subscription and pricing options.
3. Enter your shipping and payment information.
4. Complete your purchase.
5. Your device ships directly to you.
6. Set up your device through the Link app when it arrives.

Purchase Through the Link Connected Pet App

You can also purchase a Link device directly through the Link Connected Pet app.

If you already have a Link account:

1. Open the Link Connected Pet app.
2. Sign in to your existing account.
3. Tap Add Device.
4. Follow the purchase instructions shown in the app.
5. Complete your purchase and payment.
6. Your device ships directly to you.
7. Set up the device through the app when it arrives.

If you already have a pet profile, you can use your existing account and pet rather than creating a new account.

Which Purchase Option Should I Use?

If your veterinary clinic is a participating Link partner, using the clinic invitation may provide access to a clinic-specific offer or discount.

Before You Purchase

Before completing your order, review:

• Device and subscription pricing
• Any trial or promotional terms shown at checkout
• Any applicable clinic or multi-pet discount
• Shipping information
• Payment information

Pricing, promotions, and plan options may change. The pricing and terms shown during your current purchase are the most accurate for your order.

What Happens After You Purchase?

Your Link device ships directly to you. Once it arrives, you can set it up using the Link app.

For information about what to expect after placing your order, see What Happens After You Purchase Link.

Already Have a Link Account?

Use your existing Link account when purchasing or setting up an additional device.

You generally do not need to create a new account simply because you are purchasing another device or adding another pet.

If you are having trouble accessing your existing account, use the account recovery or password-reset process rather than creating a second account.

Need Help With Your Purchase?

If you have a question about an order, payment, discount, shipping issue, or device purchase, contact Link Support.

Your veterinary clinic can help with questions about the clinic's Link partnership or invitation, while Link Customer Care team handles questions about the Link purchase and account process.