Overview
Link Connected Pet is designed to complement the care your team already provides—not add extra work to your day.
Whether you're a veterinarian, technician, receptionist, practice manager, or client service representative, Link helps strengthen the connection between your clinic and pet parents while keeping your existing workflow intact.
What is Link?
Link Connected Pet is a digital pet care platform that helps pet parents stay organized, engaged, and connected to their pet's health.
Through the app, pet parents can:
- Store important pet information
- Manage medications and reminders
- Access records from participating clinics
- Track appointments
- Monitor wellness trends
- Use GPS and wellness tracking when paired with a Link Connected Pet Device
Link is designed to support communication and engagement between visits while encouraging proactive pet care.
Will Link change how we practice medicine?
No.
Link is not a practice management system and does not replace your existing workflows, medical records, or clinical decision-making.
Your team continues to document care, communicate with clients, and manage patient records using your existing systems.
Link simply provides pet parents with a convenient way to stay connected and engaged.
How does Link support client engagement?
Many pet parents struggle to keep track of:
- Vaccinations
- Preventive care
- Medications
- Appointment schedules
- Health records
Link helps organize this information in one place, making it easier for pet parents to follow through on care recommendations and stay engaged between visits.
How does Link support preventive care?
Preventive care recommendations are most effective when pet parents remember to act on them.
Link helps reinforce preventive care through:
- Medication reminders
- Vaccination reminders
- Appointment reminders
- Wellness tracking
- Care scheduling tools
These tools help pet parents stay on track while reducing the likelihood of missed preventive care opportunities.
What role does the clinic team play?
The clinic's role is simple:
- Encourage clinic-branded app to all pet parents.
- Introduce Link to interested clients.
- Answer basic questions when appropriate.
- Encourage clients to download the app.
- Continue providing the high-quality care they already expect from your team.
There is no expectation that your team become technical support experts.
The Link Customer Care team handles app and device-related support questions.
Does Link replace veterinary advice?
No.
Link is intended to support education and engagement, not replace veterinary care.
Pet parents are encouraged to contact their veterinary team whenever they have concerns about their pet's health.
Link does not diagnose medical conditions, prescribe treatments, or replace professional veterinary judgment.
How does the Link Connected Pet Device fit into care?
Some pet parents choose to pair the app with a Link Connected Pet Device.
The tracker can provide insights into:
- Activity levels
- Sleep patterns
- Location history (pet parents only)
- Daily routines
These insights can help pet parents become more aware of changes in their pet's behavior and habits over time.
Frequently Asked Questions
Will Link increase my team's workload?
No.
Link is designed to support existing workflows and improve client engagement without creating additional administrative burden.
Do we need special equipment?
No.
Participating clinics do not need additional equipment to introduce clients to Link.
Are clinics expected to provide technical support?
No.
Link Customer Care assists pet parents with app, device, account, and connectivity questions.
Can Link replace regular veterinary visits?
No.
Link is intended to support ongoing veterinary care, not replace it.
Related Articles
- Why Clinics Offer Link to Pet Parents
- Introducing Link to Pet Parents
- Frequently Asked Questions for Veterinary Teams
- Understanding the Link Connected Pet Device