Overview
Veterinary care doesn't end when a patient leaves the exam room. Many important aspects of a pet's health happen at home—where medications are administered, routines are established, and changes in behavior are first noticed.
Link Connected Pet helps extend your clinic's presence beyond the appointment by giving pet parents tools to stay engaged, organized, and connected between visits.
Link is designed to support—not replace—the care your team already provides.
Keep your clinic connected between appointments
Appointments are only one part of a pet's healthcare journey.
Between visits, pet parents are responsible for:
- Administering medications
- Following treatment plans
- Monitoring recovery
- Scheduling follow-up appointments
- Maintaining preventive care
- Recognizing changes in daily habits
Link helps keep your clinic connected to those moments by giving pet parents one place to manage their pet's ongoing care.
Improve client engagement
When information is easy to access, pet parents are more likely to stay engaged in their pet's health.
With Link, pet parents can:
- View their pet's profile
- Organize health information
- Store important documents
- Set care reminders
- Keep veterinary information readily available
An engaged pet parent is often better prepared for appointments and more confident in managing day-to-day care.
Encourage preventive care
Preventive care recommendations are most effective when they're remembered.
Link supports preventive care by helping pet parents keep track of:
- Vaccinations
- Parasite prevention
- Prescription medications
- Wellness visits
- Dental care
- Grooming schedules
Automated reminders can help reduce missed doses and forgotten appointments while reinforcing your clinic's recommendations.
Simplify access to pet information
Pet parents frequently need quick access to:
- Vaccination records
- Medication lists
- Appointment history
- Emergency contacts
- Veterinary clinic information
Instead of searching through paperwork or email confirmations, Link provides a centralized location for important information.
Strengthen client loyalty
A positive client experience extends beyond the exam room.
By offering Link, your practice provides an additional service that helps pet parents stay organized and connected to their pet's care.
This ongoing engagement helps reinforce your clinic as a trusted partner throughout the pet's life.
Gain insight into life at home
For pet parents who choose to use a Link Connected Pet Device, the app can provide additional wellness information, including:
- Daily activity trends
- Sleep patterns
- Routine changes
- Location history
These insights can help pet parents recognize changes in their pet's habits and encourage timely conversations with their veterinary team.
Link is designed to provide context—not diagnoses—and should always be considered alongside your clinical evaluation.
Reduce administrative friction
Because pet parents have convenient access to reminders, records, and important information within the app, they may spend less time searching for paperwork or trying to remember care instructions.
This helps create a smoother experience for both clients and clinic staff.
Designed to fit your existing workflow
Link is intended to complement your current systems.
It does not replace your:
- Practice management software
- Medical records
- Scheduling tools
- Clinical workflows
Instead, it provides an additional way to engage clients before, during, and after appointments.
Frequently Asked Questions
Does Link replace our practice management system?
No. Link complements your existing systems and does not replace your PIMS or electronic medical record.
Will our staff need extensive training?
No. Most team members can become comfortable introducing Link after a brief overview of its core features and benefits.
Does Link provide medical advice to pet parents?
No. Link is designed to educate and organize, not diagnose or recommend treatment.
Is the Link Device required?
No. The Link app delivers value on its own. The Link Connected Pet Devivce is an optional enhancement for pet parents who want additional location and wellness insights.
Related Articles
- Understanding the Link Ecosystem (Clinic → App → Home Device)
- How Link Fits Into Your Clinic Workflow
- Why Clinics Offer Link to Pet Parents
- Introducing Link to Pet Parents