Choosing and Downloading the Right Link App

Link offers two versions of the pet-parent app experience:

• Your veterinary clinic's branded Link app, when your veterinary clinic is a participating Link partner
• The Link Connected Pet app, for customers whose veterinary clinic is not a participating Link partner or who are not using a participating veterinary clinic

Both versions use the same Link account and login information.

If Your Veterinary Clinic Is a Link Partner

If your veterinary clinic is a participating Link partner, you should use your veterinary clinic's branded Link app—simply search for their clinic name in your App Store or Google Play.

Your clinic may provide you with an invitation or instructions for downloading the app.

Using your clinic's branded app helps connect your Link experience with your veterinary relationship.

Already have a Link account?

You do not need to create a new account.

Use the same email address and password you already use for Link.

If Your Veterinary Clinic Is Not a Link Partner

If your veterinary clinic does not participate with Link, use the Link Connected Pet app.

You can still use Link's pet-parent features, including features available for your account and pet, even if your veterinary clinic is not a participating partner.

If You Change Veterinary Clinics

Changing veterinarians does not mean you need a new Link account.

If your new veterinary clinic is a participating Link partner and provides a branded Link app, use your new clinic's branded app and sign in with your existing Link account.

If your new veterinary clinic is not a participating Link partner, use the Link Connected Pet app.

You do not need to create a second Link account or stop using your Link device just because you changed veterinary clinics.

What If I Already Downloaded the Link Connected Pet App?

If your veterinary clinic is a participating Link partner and has a branded app, you can download your clinic's app and sign in using your existing Link account.

You do not need to create another account.

Your Link account remains the same regardless of which version of the app you use.

Link App vs. Clinic-Branded App

Important: Don't Create a Second Account

The different app versions do not mean you need different Link accounts.

If you already have a Link account, use your existing login information.

Creating a second account can cause confusion with your:

• Pet profile
• Link device
• Subscription
• Account information
• Veterinary connection
• Historical Link information

If you are having trouble accessing your existing account, use the account recovery or password-reset process rather than creating another account.

If You Downloaded the Wrong App

If you downloaded the Link Connected Pet app but your participating veterinary clinic has a branded Link app:

1. Download your veterinary clinic's branded Link app.
2. Sign in using your existing Link email and password.
3. Use the clinic-branded app going forward.

If you downloaded a clinic-branded app but your veterinary clinic is not a participating Link partner, you can use the Link Connected Pet app instead.

You should not need to create a new account simply because you are switching between app versions.

What About My Link Device?

Switching between the Link Connected Pet app and a clinic-branded Link app does not mean you need:

• A new Link device
• A new subscription
• A new pet profile
• A new account

If your device or pet information does not appear after signing in with your existing account, contact Link Support for help.

Still Not Sure Which App to Use?

If you have a participating veterinary clinic, start with your clinic's branded Link app.

If you do not have a participating veterinary clinic, use the Link Connected Pet app.

If you are unsure whether your veterinary clinic is a Link partner, your clinic can confirm whether it has a Link partnership.

If you need help with your existing Link account, contact Link Support.