Your pet profile is the information you use to identify and manage your pet in the Link Connected Pet app.
Keeping your pet's information accurate can help you get the most relevant experience from Link features.
Creating a Pet Profile
When you first set up your Link account, you may be prompted to create a profile for your pet.
Follow the instructions in the Link app to enter the information requested.
Your pet profile may include information such as:
- Pet name
- Photo
- Species
- Breed
- Age or birth date
- Weight
Updating Your Pet's Information
You can update your pet's profile when information changes.
For example, you may want to update:
- Your pet's name
- Photo
- Weight
- Age or other profile information
Open the Profile screen in the Link app and use the Edit Profile option.
Exact menu names may vary as the app is updated.
Keeping Your Pet's Information Accurate
Review your pet's profile periodically and update information when needed.
Accurate information can help you:
- Keep your account organized
- Make sure you are viewing information for the correct pet
- Associate the correct device with the correct pet
- Use available reminders and other pet-specific features
- Provide your veterinarian with more useful context when sharing Link information
Your Pet Profile and Your Link Device
If your pet has a Link device, make sure the device is associated with the correct pet profile.
This is especially important if you have more than one pet.
Before setting up a device, confirm that you have selected the correct pet in the app.
If device information appears under the wrong pet, do not create a second account. Contact Link Customer Care support if you need help correcting the device association.
Managing Multiple Pets
You can manage multiple pets from one Link account.
Each pet should have their own profile so that their information, reminders, and device-generated data are kept associated with the correct pet.
Always check which pet is selected before:
- Viewing activity
- Viewing sleep or rest information
- Checking location
- Managing reminders
- Setting up a device
- Sharing pet information
For more information, see Managing Multiple Pets.
Your Pet Profile Is Not a Veterinary Medical Record
Your Link pet profile is not a complete veterinary medical record.
Information in the profile does not replace your veterinarian's records, examination, diagnosis, treatment plan, or other clinical information.
If your veterinary team has access to Link information, they may use available information as additional context alongside their clinical assessment.
If Your Pet's Information Is Missing or Incorrect
If information is missing or you cannot update your pet's profile:
- Confirm that you are signed in to the correct Link account.
- Confirm that you have selected the correct pet.
- Close and reopen the Link app.
- Make sure the app is up to date.
- Try again.
- Contact Link Customer Care support if the problem continues.
Do not create a second account to work around a profile problem.
The Key Takeaway
Your pet profile keeps your pet's information organized within the Link app and helps ensure device and app features are associated with the correct pet.
Keep the information up to date, especially when managing multiple pets or connecting a Link device.